VoIP is great – it’s much easier to use than traditional PSTN. It can help you do more things at once, and more and more homes and businesses all over Singapore are connected to it. More VoIP Singapore service providers have emerged to fill in the demand.
Now that you’re considering a hosted VoIP system, there are a lot of factors that you have to think over, such as call quality, accessibility, and even features.
A lot of times, making the switch to cloud VoIP means complete restructuring or upgrading to IP PBX telephone systems from their regular PBX phone system, which could affect the way that businesses approach their internet connection, as well as regular trips for longer and more Ethernet cables to connect office devices to the network.
There are even assumptions about the use of cloud VoIP. One of those is that it will just keep dropping calls while employees and business owners talk to clients. Another is that the system interface would just force employees to call prospects using their personal line.
Fortunately, there’s a way to get around these problems. Here’s a list of things that you can do to get the best out of your VoIP plan.
1. Know the kind of calls that you want – and need – to make
This lets you determine the kind of IP private branch exchange telephone solution in Singapore you will need, whether you’re planning on handling local calls in Singapore or making long-distance international calls. Systems that often experience bottlenecks could have the routers for IP PBX telephone systems set to prioritize voice traffic. This allows for better calls with only little interruption or lag.
For instance, if you want to use both voice and data for your VoIP plan, consider using one plan for both, as running them on separate plans would only be more expensive to pull off in terms of set-up and running costs. When you choose to combine both voice and data plans, take the following into consideration:
• Service Scaling/Upgradability – Contact your VoIP Singapore service provider. Can you upgrade the services for the VoIP plan that you want to get?
• Adequate bandwidth – How much will you need in order to handle the number of clients you have? Should you go for a little extra just in case? How much should you go for?
• Network Adaptability – Can you modify the network to suit the needs of your business?
2. Buy wires
This might sound counterintuitive as well as counterproductive – after all, isn’t cloud VoIP supposed to be an upgrade from all the telephone cables and miles of copper wire of the PBX phone system of old?
The answer to that question is yes. However, it’s important to know that switching to an IP PBX telephone system will actually need an adequate number of Ethernet cables to connect your computers, not just to the internet, but to your own network.
Power over Ethernet Cables (also known as PoE cables) are a good choice for your hosted PABX because these cables let your devices charge from your internet connection. PoE injectors are also an option if your Ethernet switch isn’t compatible.
3. Manage your traffic with a dedicated router
Better network traffic distribution is what you’re going for – and that’s what routers do. To get the quality that you want with your hosted PABX service, you need to manage the traffic to give your devices enough bandwidth to work well. Here are a few tricks to bandwidth management to get you started:
• Adjust the router software and assign a priority to a certain category (in this case, voice and video calling). However, this won’t always be available for all routers.
• Set the priority of devices by their Media Access Code (MAC) or even IP addresses. If you don’t know what a MAC address is, it’s a string of hexadecimal numbers that’s unique to any device and network name.
MAC addresses are generally better to work with, as IP addresses can change and can be difficult to track for many devices. If you’re bent on working with an IP address, though, be sure to keep it fixed in the device and set in the router.
A good alternative to using Ethernet cables for your upgraded PBX phone system would be wireless routers, but you would have to make sure that your devices have Wi-Fi capability functions.
You should keep in mind, though, that wireless routers are traditionally designed for smartphones, tablets, and laptops – they’re likely to buckle under the weight of voice and video calls. Check out https://www.crystalvoice.com.sg/ in Singapore for the best option available.
4. Check your firewalls and codecs
The sad truth with firewalls that most cloud VoIP vendors won’t tell you is that there’s simply no adequate way to measure how much media you can run through them. Your best bet for your hosted VoIP service is to use firewalls that are designed to filter internal data traffic and packets.
Sometimes, though, what you need to achieve the quality you want is a codec improvement. What VoIP codecs do is that they compress and decompress your voice data. This keeps bandwidth requirements low and call quality high, which in turn makes a better option for handling not just local calls in Singapore, but international calls.
There are several codecs that you can choose from, each one with their own bit rates, sampling rates, and other features. For example, G.711.1 codecs use more bandwidth than G.711 codecs, but has better sound quality. It’s simply a matter of compromise and choosing the one that not only meets all the requirements you need, but one that doesn’t burn too big a hole in your budget.